![]() ![]() The manager said they sold the whole bike to someone else after I had already bought the engine! He said he found another one in Fremont and was having it shipped to me. I paid $1100 and they never delivered the engine. I went by in November and they had the engine I need. Makes me want to spend my time on craigslist instead of a so called dealer. I am writing this to help another human avoid dealing with very poor customer service. I didnt read the reviews before purchase, wish I had. They seem to not care about losing a customer. Im left with a bike that isnt registered months after purchase. They say they will correct the paper work and mail it to me. ![]() I went back to Rancho to return the bikes, they refuse rudely, and blame the DMV ladies with cursing and then finally realize the DMV was correct. The paper work that Rancho gave me was screwed up in 3 places, DMV sent me back to Sacramento with nothing but a list of corrections to make. I go to Nevada DMV, wait all day spend gas and precious time. They told me I could easily register it in Nevada. and, based on my visit yesterday, Ill stop here first to buy them. Im sure Ill need need more parts as I continue to work on my project. Then they named their price.which was right in the ballpark and exactly what I was prepared to pay for the part! When I asked "how much?", I was prepared to ID a couple of places where I could buy it cheaper. I had done my homework and knew walking in what a competitive price was for what I needed. They didnt find what I needed right away, but after some conversation between themselves and a few trips to the yard, they did locate exactly what I needed. (Id be grumpy if I had to work!)īetween them, the staff knew the inventory pretty well. Ill start out by saying that the staff was very courteous and helpful, despite it being a holiday weekend. Thought Id try this place rather than buy off craigslist for some used parts for a project bike. All I have to do now is find someone to assemble the new parts onto my old hub. While this is not really what I was looking for- and it took WAY too long- it is a solution. In fairness, I am editing this review- After waiting approximately two months, they did eventually come up with some alternitative parts- a new rim and spokes for me. Very bad business rancho motorcycle.Ī quick check with the Better Business Bureau reveals an f rating and 6 complaints. Money is tight, and I do not have another $235 to go buy a wheel somewhere else. They will not refund my money, and I now have a $235 credit. They do not do refunds, nor do they have another wheel that will fit. In fact, they seemed offended when questioned their knowledge of interchangability of parts. I went and bought it, $235 - they assured me that they were positive it would work for my application. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.I called them looking for a wheel for my motorcycle, they said they had one. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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